Frequently Asked Questions

Top 5 Frequently Asked Questions

Why is online reputation management important ?

Because 90% of consumers read reviews before making a purchase. A poor online image can drive potential customers away and directly impact your revenue.

Can you delete a negative review ?

We cannot arbitrarily delete a review, but we work to challenge unfair or abusive feedback. More importantly, we use effective strategies to highlight your positive reviews and ensure they take center stage.

How long does it take to improve an online reputation ?

Initial results can appear within a few weeks, but long-term management requires continuous monitoring to maintain a positive and credible image.

What types of businesses can benefit from your services ?

Everyone: SMEs, large corporations, freelancers, restaurants, hotels, real estate agencies, medical practices… Any business that relies on trust and its reputation with its customers.

How do I get started with Trustellas ?

We begin with a free audit of your online reputation, followed by a personalized action plan tailored to your goals and industry.

Are the published reviews real ?

Yes. We only collect authentic reviews from your actual customers. We do not create fake reviews; we simply help provide more visibility to the positive feedback from your real clients.

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