Your reputation precedes you. Make sure it's excellent.
Before visiting your site or giving you a call, your future customers check your reviews. Google, Facebook, TripAdvisor… these platforms have become the new front door to your business. A positive reputation is the most authentic form of advertising, while a neglected one is an open door for your competitors.
At Trustellas, we do more than just monitor. We actively build, protect, and market your online reputation to attract more customers and grow your revenue.
Your satisfied customers are many, but they are often silent
Proactive Customer Review Collection
We deploy automated and personalized campaigns (via SMS and email) to invite your customers to share their positive experiences on the platforms that are most strategic for you.
Significantly increase your volume of positive reviews.
Improve your overall average rating to dominate search results.
Create a constant stream of fresh and relevant social proof.
Keeping track of everything said about you online is a massive undertaking.
Intelligent Monitoring and Real-Time Alerts
Our AI-powered platform continuously scans hundreds of review sites. You are instantly alerted to every new comment, complete with sentiment analysis (positive, negative, neutral) that allows you to prioritize urgent actions.
Maintain full control over your online reputation without spending all your time on it.
Respond to negative reviews in minutes to manage their impact.
Never miss an opportunity to thank a loyal customer.
Crafting the right response quickly and with the perfect tone is a delicate art.
AI-Powered Strategic Response
We combine the best of both worlds. Our AI generates smart response suggestions tailored to the context of each review. Our reputation experts then refine them to ensure a personalized, human touch that is perfectly aligned with your brand.
Ensure fast, professional responses to 100% of your reviews.
Turn unhappy customers into brand ambassadors by showing them you're listening.
Strengthen loyalty by engaging with your satisfied customers.
Your 5-star reviews are a goldmine, but they often stay trapped on review platforms.
Reputation Marketing: Turn Reviews into Sales
We turn your reviews into your most powerful marketing tool. We integrate your most glowing testimonials directly onto your website using elegant, dynamic widgets, and make sharing them on social media effortless.
Boost trust and increase your website's conversion rate.
Generate authentic, high-impact content for your marketing campaigns.
Leverage social proof to stand out from the competition.
Uncover hidden trends buried within hundreds of reviews.
Intelligent Analytics & AI Insights
Our AI-powered engine reads and understands the content of every review. It identifies recurring themes (e.g., ‘customer service quality’, ‘delivery speed’), analyzes overall sentiment, and delivers actionable insights
Receive clear monthly reports that go beyond the numbers.
Get monthly insights that provide more than just raw data.
Make strategic business decisions based on real customer feedback.
