{"id":1032,"date":"2020-05-13T09:24:47","date_gmt":"2020-05-13T09:24:47","guid":{"rendered":"http:\/\/reuss.wgl-demo.net\/?page_id=1032"},"modified":"2026-04-17T11:31:57","modified_gmt":"2026-04-17T11:31:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/trustellas.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1032\" class=\"elementor elementor-1032\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ce78835 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ce78835\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-776d64c\" data-id=\"776d64c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8b3035a elementor-widget elementor-widget-spacer\" data-id=\"8b3035a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a66090 acenter elementor-widget elementor-widget-wgl-double-headings\" data-id=\"3a66090\" data-element_type=\"widget\" data-widget_type=\"wgl-double-headings.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wgl-double_heading\"><div class=\"dbl__subtitle\">Questions Fr\u00e9quemment Pos\u00e9es<\/div><h3 class=\"dbl__title-wrapper\"><span class=\"dbl__title\">Top 5 des Questions Fr\u00e9quemment Pos\u00e9es<\/span><\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-030e91d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"030e91d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2c03e94\" data-id=\"2c03e94\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab89a8b elementor-view-default elementor-widget__width-initial elementor-widget elementor-widget-wgl-toggle-accordion\" data-id=\"ab89a8b\" data-element_type=\"widget\" data-widget_type=\"wgl-toggle-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wgl-accordion icon-plus\" id=\"wgl-accordion-ab89a8b\" data-type=\"accordion\"><div class=\"wgl-accordion_panel\"><h4 id=\"wgl-accordion_header-1791\" class=\"wgl-accordion_header\" data-default=\"yes\"><span class=\"wgl-accordion_title\">Pourquoi la gestion de la r\u00e9putation en ligne est-elle importante ?<\/span><i class=\"wgl-accordion_icon elementor-icon\"><\/i><\/h4><div class=\"wgl-accordion_content\"><p data-start=\"187\" data-end=\"444\">Parce que 90 % des consommateurs lisent les avis avant de faire un achat. Une mauvaise image en ligne peut faire fuir les clients potentiels et impacter directement votre chiffre d'affaires.<\/p><\/div><\/div><div class=\"wgl-accordion_panel\"><h4 id=\"wgl-accordion_header-1792\" class=\"wgl-accordion_header\" data-default=\"\"><span class=\"wgl-accordion_title\">Pouvez-vous supprimer un avis n\u00e9gatif ?<\/span><i class=\"wgl-accordion_icon elementor-icon\"><\/i><\/h4><div class=\"wgl-accordion_content\"><p data-start=\"446\" data-end=\"690\">Nous ne pouvons pas supprimer un avis arbitrairement, mais nous travaillons \u00e0 contester les commentaires injustes ou abusifs. Plus important encore, nous utilisons des strat\u00e9gies efficaces pour mettre en avant vos avis positifs afin qu'ils occupent le devant de la sc\u00e8ne.<\/p><\/div><\/div><div class=\"wgl-accordion_panel\"><h4 id=\"wgl-accordion_header-1793\" class=\"wgl-accordion_header\" data-default=\"\"><span class=\"wgl-accordion_title\">Combien de temps faut-il pour am\u00e9liorer une r\u00e9putation en ligne ?<\/span><i class=\"wgl-accordion_icon elementor-icon\"><\/i><\/h4><div class=\"wgl-accordion_content\"><p>Les premiers r\u00e9sultats peuvent appara\u00eetre en quelques semaines, mais une gestion \u00e0 long terme n\u00e9cessite une surveillance continue pour maintenir une image positive et cr\u00e9dible.<\/p><\/div><\/div><div class=\"wgl-accordion_panel\"><h4 id=\"wgl-accordion_header-1794\" class=\"wgl-accordion_header\" data-default=\"\"><span class=\"wgl-accordion_title\">Quels types d'entreprises peuvent b\u00e9n\u00e9ficier de vos services ?<\/span><i class=\"wgl-accordion_icon elementor-icon\"><\/i><\/h4><div class=\"wgl-accordion_content\"><p data-start=\"933\" data-end=\"1196\">Tout le monde : PME, grandes entreprises, freelances, restaurants, h\u00f4tels, agences immobili\u00e8res, cabinets m\u00e9dicaux... Toute entreprise dont le succ\u00e8s repose sur la confiance et la r\u00e9putation aupr\u00e8s de ses clients.<\/p><\/div><\/div><div class=\"wgl-accordion_panel\"><h4 id=\"wgl-accordion_header-1795\" class=\"wgl-accordion_header\" data-default=\"\"><span class=\"wgl-accordion_title\">Comment commencer avec Trustellas ?<\/span><i class=\"wgl-accordion_icon elementor-icon\"><\/i><\/h4><div class=\"wgl-accordion_content\"><p data-start=\"1198\" data-end=\"1421\">Nous commen\u00e7ons par un audit gratuit de votre r\u00e9putation en ligne, suivi d'un plan d'action personnalis\u00e9, adapt\u00e9 \u00e0 vos objectifs et \u00e0 votre secteur d'activit\u00e9.<\/p><\/div><\/div><div class=\"wgl-accordion_panel\"><h4 id=\"wgl-accordion_header-1796\" class=\"wgl-accordion_header\" data-default=\"\"><span class=\"wgl-accordion_title\">Les avis publi\u00e9s sont-ils r\u00e9els ?<\/span><i class=\"wgl-accordion_icon elementor-icon\"><\/i><\/h4><div class=\"wgl-accordion_content\"><p>Oui. Nous collectons uniquement des avis authentiques provenant de vos clients r\u00e9els. Nous ne cr\u00e9ons pas de faux avis ; nous aidons simplement \u00e0 donner plus de visibilit\u00e9 aux retours positifs de vos vrais clients.<\/p><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Top 5 Frequently Asked Questions Why is online reputation management important ? Because 90% of consumers read reviews before making a purchase. A poor online image can drive potential customers away and directly impact your revenue. Can you delete a negative review ? We cannot arbitrarily delete a review, but we work [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1032","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/trustellas.com\/fr\/wp-json\/wp\/v2\/pages\/1032","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trustellas.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trustellas.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trustellas.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trustellas.com\/fr\/wp-json\/wp\/v2\/comments?post=1032"}],"version-history":[{"count":15,"href":"https:\/\/trustellas.com\/fr\/wp-json\/wp\/v2\/pages\/1032\/revisions"}],"predecessor-version":[{"id":4138,"href":"https:\/\/trustellas.com\/fr\/wp-json\/wp\/v2\/pages\/1032\/revisions\/4138"}],"wp:attachment":[{"href":"https:\/\/trustellas.com\/fr\/wp-json\/wp\/v2\/media?parent=1032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}